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Privacy Policy
Last Updated
06 January, 2021
Overview
Crossword Hobbyist Inc ("us", "we", or "our") operates https://sopadeletras.brightsprout.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address and billing address ("Personal Information").
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this Log Data.
Communications
We may use your Personal Information to contact you with account updates and promotional information. You may opt out of receiving promotional emails by clicking the 'unsubscribe' link at the bottom of each promotional email.
Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use cookies to keep you logged in when you move from one page to another on our site, and to remember you if you check the "remember me" box when you log in. Additionally, we may use any Google Analytics Advertising Features. These help Google show you more relevant ads, including ads from us, and all data is collected in accordance with Google's privacy policies. You can opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout/. You can also instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
COPPA Compliance
We value children’s privacy, and endeavor to protect it under the guidance of the Children’s Online Privacy Protection Act (“COPPA”). Our Site is designed to be used primarily by educators and parents above 13 years of age, and we generally do not require or collect personal information directly from children.
If you are a parent or educator requesting that a puzzle you create be solved online, we will collect the information you request when setting up the puzzle for online solving. If some of your solvers are under the age of 13, you should request only information that is not considered Personally Identifiable Information. This often means requesting a student ID or school-issued email (that does not contain the student’s name), instead of requesting the student’s name. Alternately, you may receive signed permission from a student’s parents for this information to be collected, either directly or through your school, school district, or state, per FTC guidance at https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions-0#N.%20COPPA%20AND%20SCHOOLS.
We do not share this solver information with anyone except the puzzle creator who requested the solver information. That said, no system is 100% secure. The safest way to keep child information private is not to share it at all.
Parents, teachers, and schools have the right to view and request the deletion of any information we have collected about children under 13. Please contact us by using the 'Report an Issue' button at the top of each page to make a request.
Changes To This Privacy Policy
This Privacy Policy is effective as of 06 January, 2021, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us by using the 'Report an Issue' button at the top of each page.
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Quick Answers:
Where is my puzzle?
All your puzzles are accessible from your 'My Puzzles' page, which you can access using the navigation bar at the top when you are logged in.
Be sure to log in using the same email address you used when you created your puzzle.
How do I print?
There is a blue button next to the big “3” on the left of your puzzle that will let you sign up for a plan or purchase a single puzzle.
Once paid, that button will turn into a 'Publish' button that will put your puzzle in a format that can be printed or solved online.
Once you publish your puzzle, you can click the print icon or use your browser’s print function.
Why isn’t this free?
We invested in building a number of premium features that free sites are unable to offer: full style customization, save-as-you-go puzzle editing, the ability to access your puzzles from any computer, an uncluttered and ad-free interface, the ability for friends and colleagues to solve your puzzles online, and quick responsiveness to reported issues.
My Word Search is the lowest-price service we've found that provides these features, and is designed for people who are not satisfied with what free sites are able to provide.
It says there is no account with my email.
First check whether you used a different email address to create your account. Your login email is the email address where you received a welcome email from us.
Alternately, it’s possible there was a typo in your email when you created your account. If so, report an issue below and provide the name and last four digits on the card you used when you signed up. We’ll use this information to track down your account.
I am being asked to pay a second time.
If you are a member of My Word Search and are still being asked for payment, then you may have inadvertently created a second account.
Your paid account will have the email address where you received an email confirming your subscription.
If you never received such an email, or are still unable to find your paid account, report an issue below and provide the name and last four digits on the card you used when you signed up. We’ll use this information to track down your account.
My password reset isn’t working.
For security a human can’t see or reset your password, so read the below information carefully.
If you haven’t gotten the password reset email, check your spam folder and be sure you’re checking the email account that the email was sent to.
If you have the password reset email but the password isn’t accepted, be sure you are using the most recent password reset email: sometimes people will hit the button twice, and only the second password will work.
Be sure if you copy-paste the password not to get a space on the outside, or if you're typing it keep in mind that it’s case-sensitive and that a lower-case L can look like the number 1, etc.
How do I cancel?
You can cancel your subscription from your 'My Account' page, which you can access using the navigation bar at the top when you are logged in.
Support representatives cannot cancel a subscription on your behalf.
It looks weird when printed.
First make sure you’ve published your puzzle. See the 'How do I print?' section above for more information.
99% of other printing issues have to do with printer settings. Instead of trying to fiddle with printer settings, which can be time-consuming and frustrating, there are a couple workarounds you can try.
You can try printing from a different browser, since different browsers have different default print settings. Alternately, you can try saving as a PDF (next to the print icon in the top right) and print that.
I can’t save my answer key to a PDF.
We are looking to add a built-in way to save answer keys to PDF soon.
In the meantime, printing the puzzle generally looks the same as converting it to PDF and printing that, so if you don't need a downloaded version of the answer key it’s simpler to just print it.
Alternately, most browsers have some form of a "Print to File" or "Print to PDF" option when you’re selecting your printer.
How do I cancel my subscription?
You can cancel a subscription from your 'My Account' page, which you can access using the navigation bar at the top when you are logged in.
I didn’t hear back from you.
We generally respond to all reported issues in about a day. If it’s been a few days and you haven’t heard back from us, it’s possible we sent an email that didn’t reach you.
Check your spam folder, and be aware that some school email systems block emails from non-school email addresses. Try providing a different email address if you think our emails to you are being blocked.
Answers take about a day. Try the Quick Answers above for a faster resolution.
Where is my puzzle?